Payment Options

No matter what your financial situation is, we want to help. Our team are committed to working with to you to agree the appropriate next step based on your current personal situation. The best way for you to do this is to contact us on 01253 531 528.

We understand that life is complicated and we will only ask you to repay what you can afford. This typically involves reviewing your incomings and outgoings to understand how much you may be able to pay off your account each month.

You may find our Help and Tips page helpful to find Free Money Advice that can further support you.

Our details to make a payment via the bank/standing order are:

Account Number: 48848042

Sort Code: 60-00-01

Please ensure you quote your ACI reference number when you make a payment.

GB80RBOS83273400629882

Our online portal is a simple way to set up an affordable repayment plan or make a one-off payment. You can also complete an Income and Expenditure form which allows us to assess your affordability and view your account details. Please use the following link: https://portal.aciuk.uk/login

To log in, you will need your customer reference number, date of birth, post code and customer pin number. You will find your reference and pin on all correspondence.

Yes, you can make one off payments towards your account which will reduce the amount you owe.  However we would like to agree a more formal long term repayment plan based on your affordability – this option allows automatic repayments to be made towards your account on or around your pay day. If you have any questions about setting up a repayment plan, please contact us on 01253 531 528 and one of our Customer Care Agents will guide you through the process and come to a solution that works for you.

Yes, you can track payments using our online portal – this allows you to see all payments that have been made towards your account and provides you with balance updates. If you would like more information regarding your balance or payments which have been made, please call us on 01253 531 528 and we will be happy to assist you.